It’s OK, we’re real people too, we also buy online and we know what can happen, read on and you will find we offer you the no stress option...
At MADC’S, we aim to provide you with the best customer service and we strive for outstanding customer satisfaction. We love the products we have created and we hope that you will love them as much as we do.
Of course, sometimes that doesn't happen or perhaps the size is wrong or you simply want to change it to another design. For whatever reason if you change your mind then please contact us and we will work with you to achieve the desired outcome.
Please let us know as soon as possible and preferably within 21 days from date of purchase and we will always endeavour to find a fair and workable solution for you.
We stand by our product’s quality and design and we are so confident you will love our products that if for some unforeseeable reason your decision is not quite right we will understand. We will help you find the design or size that is right for your ‘adventurer’ and ensure that in doing so the process is as seamless and easy as possible and at no additional cost to you other than the sale price.
For goods that need to be returned, they will need to be in the original condition and packaging (including all swing tags) and in a re-saleable condition. We will also need the original MADC’S invoice or at least some proof of the purchase. In most circumstances, MADC’S will be happy to pay for return postage costs.
If you receive a damaged product, then of course we will fund the return shipping costs, and you can choose from a credit voucher, full refund or a replacement product if available.
MADC’S Pty Ltd will always comply with all legal requirements of the Competition and Consumer Act 2010 (formally the Trade Practices Act 1974) and never knowingly remove your rights as our customer. We know what we expect and what we are legally entitled to as a customer of any Australian business and we will offer you absolutely no less than that.
If you believe you need to return your product just contact us to let us know and we can discuss the best possible solution. Alternatively, you can return the product(s), along with proof of purchase, all original packaging and swing tags, and a note with reason for return and mail it to:
MADC'S Pty Ltd
PO Box 2365
Noosa Heads, Queensland, 4567 Australia.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have received a confirmation email of your return and then another confirmation email that a refund has been approved, and you still haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
For all of this process, return, exchange or refund, please remember that we must allow for at least 5 working days postage back to us, then at least another 3 working days for us to process it. From there, there is either more working days to send you exchanged items by post or for the banks/credit cards to process any refunds. We will always endeavour to make this process as seamless, stress free and as quick as possible.